Retail Keyholder
POSITION DESCRIPTION AND KEY MEASURES
Department: Retail Operations
Location: Store Location
Report to: DM
Number of direct reports:
POSITION PURPOSE AND EXPECTATION:
Position Summary: We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.
Key Responsibilities:
- Opening and closing procedures, including cash handling, security protocols, and daily reporting
- Lead sales floor operations and guide team members to achieve sales goals
- Provide outstanding customer service and create memorable shopping experiences
- Support inventory management, including receiving shipments and maintaining stock levels
- Monitor and prevent loss through proper shrink control procedures
- Execute visual merchandising standards and maintain store appearance
- Train and mentor sales associates on company policies and procedures
- Assist in daily operations including POS transactions, returns, and customer inquiries
Required Qualifications:
- Previous retail experience, preferably in a leadership role
- Strong communication and interpersonal skills
- Proven problem-solving abilities and decision-making skills
- Flexibility to work various shifts, including weekends and holidays
- Physical ability to stand for extended periods and lift up to 30 pounds
- Passion for fashion and retail industry trends
Desired Qualities:
- Natural leadership abilities with a team-first mindset
- Excellent organizational and time management skills
- Strong brand ambassador qualities and professional appearance
- Ability to multitask in a fast-paced environment
- Results-driven with a focus on sales performance
KEY MEASURES AND ACCOUNTABILITIES
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Other duties and special projects within skill and competency level as required.