POSITION PURPOSE AND EXPECTATION:

As Logistics Manager – Americas, you will be responsible for the successful management of our continental logistics network – including management of all freight and logistics service providers, across air, sea, and land channels, with a focus on delivery performance into DC and stores, delivery performance to end customers (B2C), delivery of KPI’s, Transit Time improvement and RCODB (Reduced Cost of Doing Business).

The Logistics Manager – Americas will be responsible for:

ESSENTIAL DUTIES:

Management of service providers (Airfreight, Sea freight & Road freight) for the relevant territories
Ensure a competitive set of rates and suitable service level agreements are maintained
Assist in projects related to our new US DC
Supporting Lovisa expansion into new markets in the Americas
Develop strategies to identify and manage Logistics related risks
Ensure shipment exceptions are promptly identified and resolved both into the US and to stores in other markets
Provide clear and informative reporting on carrier performance, lead times and cost to serve
KPI reporting and cost projections/forecasts for management
Focus and delivery of RCODB as we scale
Ensure the accuracy of all shipping documents - gather and maintain all data records relative to shipping activities
Manage and monitor all shipments, escalating to service providers, management and communicating outcomes to internal stakeholders
Ongoing management of customs processes, duty mitigation and compliance
Analysis and business cases as required to support initiatives and cost saving opportunities
Liaise with warehouse management to ensure that all outgoing shipments are compliant with local regulations/carrier requirements, are correctly packaged and have the correct documentation attached
Ongoing management of invoice review/approval process for all carriers and other associated suppliers
Deliver key Projects and Initiatives as required. Drive change management to support.
Work closely with Internationally based counterparts, share market knowledge and backfill for this position when required
Establish a Continuous Improvement (CI) culture for both Lovisa Logistics and 3PL partners
Contribute to Strategy development and Planning initiatives for the full logistics team across all regions

KEY MEASURES AND ACCOUNTABILITIES:

To be discussed and defined with your manager

Key Performance Indicator	Benchmark
CODB – Supplier to DC and DC to Store for Region	Achieve Target. Influence Ocean freight %.
Lead Time – Supplier to DC and DC to Store for Region*	Achieve Target for channel (Air, Ocean, Land) and region.
Problem Management	Zendesk Ticket SLA achieved. Colleagues feedback at review.
Project Delivery	Project & initiative implementation to Cost, Time, Risk, Scope.
Freight Tendering \ Contract Management	Review and value add to tenders and contract renewal to agreed timing for remote and manage domestic.

* Relative to by region, by mode of transport, reference matrix

Influence Matrix:

Internal	Communicate and collaborate effectively with internal customers	YES
Internal	Negotiate with, and influence, internal customers	YES
Internal	Influence strategy and direction with executive team	NO
External	Communicate and collaborate effectively with external commercial providers	YES
External	Negotiate with, and Influence, external commercial providers	YES
External	Influence strategy and direction (i.e. Top to Top) with external commercial providers	NO

ATTRIBUTES REQUIRED:

4-year University degree or relevant experience is required
5+ years of experience leading Logistics functions
Experience managing outbound air and road shipments
Proven experience managing imports into the US.
Fluency in English (written and verbal). Spanish will be highly regarded.
Exposure to import and export processes in Mexico will be highly regarded.

Excellent communicator, capable of clearly communicating with internal and external parties.
Ability to develop, implement and communicate processes.
Professional smart casual; Business appropriate.

Dress Code:

In presenting an image that reflects our brands professionalism, the Support Team will present as follows: